Registration Information

Making the registration process easy for you is why we offer five different registration methods. Choose the method that's easiest for you...

Five Easy Ways to Register:

• ONLINE REGISTRATION - RecEnroll
  Use RecEnroll, our online registration system for easy online access to our programs and classes. Prior to the first time you use RecEnroll, you'll need to call us for your family Client Number and PIN, or you may submit your information on-line and your Client Number and PIN will be sent to you the next day. You may also send an e-mail request to recreation@rpcity.org and your Client Number and PIN will be e-mailed to you. Once you have completed this, you will have access to our secure system.

• BY MAIL - First download the Registration Form and complete the Customer's Permanent Record form. Remember to include all family members and sign the form. Simply fill out the registration form and mail it along with your check or money order (made payable to the "City of Rohnert Park") or VISA/MC number to

• Rohnert Park Recreation Department
  5401 Snyder Lane
  Rohnert Park, CA 94928.
  
  
• BY FAX - Fill out the registration form and fax it to 588-3444 (be sure to include a valid Visa or MasterCard number with expiration date and signature). Confirmation will be returned by mail.
  
  
• IN PERSON - Walk-in registration for classes and programs will be accepted at the Community Center, 5401 Snyder Lane. Walk-in registration hours are Monday through Friday from 8:30 a.m. until 4:30 p.m.
  
  
• DROP-OFF BOX - Registration forms and payments can be dropped off at the Community Center after 4:30 p.m. during the week Monday through Thursday, until 9 p.m. or on weekends (when the building is open) in mail slot located at the front reception desk.

Registration Information

Please follow the registration information carefully! Many classes fill early, so if you really want a class, register early.

When filling out the form to register by mail or Fax, the liability waiver must be signed. Failure to do so will delay processing of your registration. Please help us by following the registration instructions. If you have questions or would like more information, call the Recreation Department at 588-3456.

Payments

The Recreation Department accepts Visa or MasterCard, money orders, cash or checks in payment for classes, building rentals and memberships.

Non-resident Fee

There is a non-resident fee collected per person per class for all individuals residing outside the City of Rohnert Park who wish to enroll in programs or classes sponsored by the Recreation Department. The fee can differ for some programs.

Cancellation

Register early! The Recreation Department will cancel classes which do not have at least eight participants registered 48 hours prior to the first class meeting.

Refunds

Customers desiring a refund due to a change of schedule, illness, unable to attend or change of mind on registering for the activity, can receive a refund if requested before ½ of the activity meetings have taken place. A $ 5 processing fee will be deducted from your refund. If the Recreation Department cancels or changes an activity, an appropriate refund will be issued for the unused portion of the activity. (The processing fee and process is different for summer camps and senior citizen trips. Please see program registration information.) Refunds will be mailed within a week of the request. Your satisfaction is our goal!

Satisfaction Guaranteed or Your Money Back!

Yes, you've heard this claim before, but not often from government! We are so committed to excellent service that we guarantee your satisfaction, or your money back! If you are dissatisfied with your program or service before the program is half over, just notify our office, and we will give you your money back for any unused balance of the program or service, with the invitation to try us again. Your input is valuable to us as we strive to make these programs and services as enjoyable and effective as possible for you and your family. We want you to know your dollar is well spent with us and that we'll take care of you! (Policy does not cover team sports and is different for senior citizen trips)